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Canada: SMS Guideline

1. How to start sending your own custom messages:

  1. Purchase a Number: We will help you to acquire a Toll-Free Number (TFN).
  2. Verify Your Use Case: Complete and submit the required TFN registration form to verify exactly how you plan to use the SMS service.
  3. Wait for Approval: The number approval process typically takes about 2 to 3 weeks.
  4. Start Sending/Receiving SMS: Once your TFN is approved, you may send and receive SMS freely.

2. Can I send SMS with shortener URL to Canada?

Public URL shorteners, such as bit.ly and TinyURL, are not allowed.

Click here for a detailed explanation.

3. What are the forbidden message categories for SMS in the Canada?

To ensure high deliverability and maintain compliance with Canada carrier regulations, certain messaging use cases are strictly prohibited. These restrictions are in place to protect consumers and maintain the integrity of the mobile ecosystem.

View the full list of restricted use cases and documentation here.

4. I attempted to send messages to Canada numbers, but they failed to be delivered. Why?

Message content that is not registered will result in a failure. To comply with Canada regulations, it’s essential to buy a number and undergo a use case verification before you can send SMS to your customers.

5. Can I utilize my personal mobile or landline number as the sender for SMS to the Canada?

No, it’s necessary to purchase a dedicated number, such as a Toll-Free Number, and complete the use case verification process.

6. How do I go about obtaining or purchasing a Toll Free Number in the Canada?

  1. Complete the number registration form available here.
  2. Proceed with the payment.
  3. After your registration is accepted and approved, you’ll be able to send and receive SMS using your Toll Free Number.

7.Canada Toll Free Number (TFN) SMS delivery features?

Click here for everything you need to know before ordering your Canada Toll-Free Number.

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Got a question? Reach out to us at sales.ca@moceanapi.com or just drop us a message using the form below — we’ll respond as soon as we can.